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유형 6 Question

Before you buy, ask the salesperson three or four questions about the new cell phone so you understand its features and specs.

Hello, I hope I've reached Eric's Electronics. I've been hearing about the new iPhone 13 that's recently out, and I'm quite interested in it.

Firstly, could you please provide me with some details regarding its size? I've had a larger phone before, and it didn't quite suit my needs.

Now, when it comes to color options, I'm quite flexible, except for one thing - I'd prefer to avoid pink. If you happen to offer the iPhone 13 in black and white.

Lastly, I've heard that there is 10% discount for customers who make a two-year contract. If this promotion is available, I want to buy it now.

Please answer me.

번역

안녕하세요, 에릭 전자 맞죠? 최근에 나온 아이폰 13 얘기를 계속 듣고 있는데, 관심이 많아요.

먼저, 크기에 대해 자세히 알려주시겠어요? 예전에 큰 폰을 써봤는데 저한테 잘 안 맞더라고요.

색상 옵션은 꽤 유연한데, 딱 하나 — 분홍은 피하고 싶어요. 아이폰 13을 블랙 앤 화이트로 파신다면 좋겠어요.

마지막으로, 2년 약정 고객한테 10% 할인이 있다고 들었어요. 이 프로모션이 가능하면 지금 사고 싶어요.

답변 부탁드려요.

유형 7 Question

After buying the phone, you discover you can't make any calls with it. Leave a message on the store's voicemail describing the situation and suggesting two or three ways to resolve it.

I am sure you remember me. I am the person who recently bought an iPhone from your store. I have a serious problem with this product.

Well, when I got home, I checked the product. It was looking fine on the outside. However, when I checked the product, I wasn’t able to make any calls. I think something is wrong with this product. And, I noticed that it was a refurbished product.

So, I’d like to get a refund immediately. I know that it is non-refundable once it is open. But, you never told me that it was a refurbished product. This is not acceptable and I’d like to get a refund immediately.

I believe it was your fault for selling a defective product. If not, I will have no choice but to report it to the headquarter. Thank you.

번역

저 기억하시죠? 최근에 이 매장에서 아이폰을 산 사람인데요. 이 제품에 심각한 문제가 있어요.

음, 집에 가서 제품을 확인했어요. 겉으로는 멀쩡해 보였죠. 그런데 확인해 보니 전화가 아예 안 걸리는 거예요. 제품에 뭔가 문제가 있는 것 같아요. 그리고 리퍼 제품이라는 것도 알게 됐어요.

그래서 즉시 환불받고 싶어요. 개봉하면 환불 불가인 건 알아요. 그런데 리퍼 제품이라는 말은 한 번도 안 하셨잖아요. 이건 받아들일 수 없고, 즉시 환불을 원해요.

불량품을 판매한 건 그쪽 잘못이라고 생각해요. 안 해주시면 본사에 신고할 수밖에 없어요. 감사합니다.