호텔 롤플레이 | 오픽치료사

유형 6 Question

You've just arrived in an unfamiliar city and need a room for the night. You walk into a hotel and speak to the receptionist. Explain what kind of room you're after and ask several questions about what they have available.

Hi, I am trying to book a room for tonight and I want to ask you about the availability.

What is the cheapest room that is available today? I am looking to stay just for the night. So, any clean and economical rooms will be fine for me.

Are there any non-smoking rooms left? I am very sensitive to smell and I can’t stand any cigarette smell in the room. So, I would appreciate it.

Lastly, can you upgrade my room to the city view option? I heard that your hotel has one of the nicest views from the top. So, I would appreciate it if you could upgrade it to the city view room.

Thank you in advance.

번역

안녕하세요, 오늘 밤 방을 예약하려고 하는데 예약 가능 여부를 여쭤보고 싶어요.

오늘 이용 가능한 제일 저렴한 방이 뭔가요? 하룻밤만 묵을 거라서요. 깨끗하고 경제적인 방이면 뭐든 괜찮아요.

금연실이 남아 있나요? 제가 냄새에 아주 민감해서 방에서 나는 담배 냄새를 못 참거든요. 금연실이면 감사하겠어요.

마지막으로, 방을 시티뷰 옵션으로 업그레이드해 주실 수 있나요? 이 호텔 꼭대기 전망이 최고라고 들었어요. 시티뷰 방으로 업그레이드해 주시면 감사하겠습니다.

미리 감사드려요.

유형 7 Question

The receptionist says the hotel is fully booked. Call the friend you're traveling with, leave a voicemail explaining the problem, and suggest some ways to deal with it.

Hey, unfortunately, I have bad news to tell you. I was just informed that there are no rooms available. I think we were a bit late with the reservation.

But, that’s fine. You know, we can just use other hotels. There are thousands of hotels in this city. So, it’s no issue I think.

Or, how about we just crash at Jack’s place? I heard he lives nearby. I am sure he is willing to take us for the night as long as we buy him some fancy breakfast.

Lastly, should we just camp? I heard there is a camping site with some cabins. I think we can crash there. The weather is breezy and warm. Why don’t we just enjoy nature?

Let me know how these options sound to you.

번역

저기, 안타깝게도 안 좋은 소식이 있어. 방금 들었는데 남은 방이 없대. 우리가 예약이 좀 늦었나 봐.

그래도 괜찮아. 있잖아, 다른 호텔을 쓰면 되지. 이 도시에 호텔이 수천 개는 있잖아. 문제없을 거야.

아니면 그냥 잭네 집에서 자는 건 어때? 걔 근처에 산다고 들었어. 근사한 아침만 사주면 하룻밤 재워줄 거야, 분명히.

마지막으로, 그냥 캠핑할까? 오두막이 있는 캠핑장이 있다고 들었어. 거기서 자면 될 것 같아. 날씨도 선선하고 따뜻하잖아. 그냥 자연을 즐기는 건 어때?

이 옵션들 어떤지 알려줘.

유형 7 Question

You get to your hotel room and find it's smaller than promised — and far from clean. Call the front desk, explain the problem, and propose two or three ways to make things right.

Well… I am the person who made a reservation for room 203. I just checked in and noticed that the room wasn’t really in a good condition as you had promised.

First of all, the room isn’t what I wanted. I thought I asked you for a non-smoking room since I can’t stand any bad smell.

Secondly, I requested a city view. But, this room doesn’t have any views. I think you didn’t upgrade it for me.

Honestly, I am okay with the view because the city view was optional. But, I am not okay with the smoking room. So, can you change my room to a different room immediately?

If that is not possible, I just would like to get a full refund and use a different hotel.

Again, I am absolutely disappointed with the service.

번역

저기요… 203호를 예약한 사람인데요. 방금 체크인했는데 방 상태가 약속하신 것과 다르더라고요.

먼저, 이 방은 제가 원한 방이 아니에요. 저는 분명히 금연실을 요청했어요. 나쁜 냄새를 못 참거든요.

둘째로, 시티뷰를 요청했어요. 그런데 이 방은 아무 전망이 없네요. 업그레이드를 안 해주신 것 같아요.

솔직히 뷰는 괜찮아요. 시티뷰는 옵션이었으니까요. 그런데 흡연실은 안 돼요. 지금 즉시 다른 방으로 바꿔주시겠어요?

그게 불가능하면, 그냥 전액 환불받고 다른 호텔을 이용할게요.

다시 말하지만, 서비스에 정말 실망했어요.