가전제품 구입 롤플레이

유형 6 Question

You spot a poster for a new DVD player and you're tempted to buy it. Call the store selling it and ask several questions to learn more about the product.

Hello, is this Eric's Electronics? I've heard about a new DVD player you have in stock, and I'd like to ask a few questions.

First, what's the size of the player? I prefer a smaller one as I found larger ones less convenient.

Regarding the color, I'm open to most colors except pink. If available, I'd like a black and white option as it suits my preference.

Lastly, are there any ongoing promotions like BOGO or Buy One Get One 50% off? If so, I'd be interested in making a purchase right away.

That's it. Can you provide the answers now?

번역

안녕하세요, 에릭 전자죠? 새로 입고된 DVD 플레이어 얘기를 들었는데, 몇 가지 여쭤보고 싶어요.

먼저, 플레이어 크기가 어떻게 되나요? 큰 건 불편했어서 작은 쪽을 선호해요.

색상은 분홍만 빼면 대부분 괜찮아요. 가능하면 블랙 앤 화이트로 받고 싶어요. 제 취향에 맞거든요.

마지막으로, 1+1이나 하나 사면 하나 50% 할인 같은 진행 중인 프로모션이 있나요? 있다면 바로 구매하고 싶어요.

이게 다예요. 지금 답해주실 수 있나요?

유형 7 Question

You bought the DVD player and took it home — only to find it's defective. Call the store, tell the sales rep what's wrong, and make clear what you'd like them to do about it.

Hello, I bought a DVD player here a few days ago, and I need to file a complaint.

When I got home and checked the product, it looked fine outside. However, upon opening it, I found that it didn't include any charging cables. They might have been removed. I also noticed it's a refurbished product.

I'd like an immediate refund. You mentioned I couldn't get a refund once the product is opened, but you never told me it was refurbished. Please process the refund now.

If not, I'll have to report this to headquarters. By the way, may I have your name again?

번역

안녕하세요, 며칠 전에 여기서 DVD 플레이어를 샀는데, 항의할 게 있어요.

집에 가서 제품을 확인했는데 겉은 멀쩡해 보였어요. 그런데 열어보니 충전 케이블이 하나도 안 들어 있는 거예요. 누가 빼간 것 같아요. 게다가 리퍼 제품이라는 것도 알게 됐어요.

즉시 환불을 원해요. 개봉하면 환불이 안 된다고 하셨지만, 리퍼 제품이라는 말은 한 번도 안 하셨잖아요. 지금 환불 처리해 주세요.

안 해주시면 본사에 신고할 수밖에 없어요. 그런데 성함이 어떻게 되신다고요?